Contact Us
Have a question about events in Uganda? We're here to help.
Get in touch
- Email
support@bienug.com - Phone
+256704245569 - Office
Plot 3-4 New Port Bell Road, Nakawa Uganda
Nakawa Business Park, Block A Level 4 - Hours
Mon–Fri, 8:00 AM – 6:00 PM EAT
Frequently Asked Questions
How do I get a refund?
Refunds are available up to 48 hours before the event (Africa/Kampala time). Contact the organizer or our support team at +256704245569.
Can I transfer my ticket?
Yes, from your My Tickets page you can transfer tickets to another attendee using their mobile number or email.
Which payment methods are accepted?
We accept Bien Wallet and Mobile Money on all major networks. All prices are shown in UGX.
What fees do organizers pay?
Platform and payment gateway fees are deducted per ticket sold. See your organizer dashboard for current UGX rates.